Support

We're here to help. Reach out anytime and we'll get back to you.

Contact us by email

We aim to reply within 1–2 business days.

Frequently asked questions

Is my information private?

Yes. Your journal entries, medications, and emergency notes are stored only on your device. We do not sell your information, and there are no ads.

What languages does the app support?

The app is available in English, Spanish, Russian, Chinese, and French. You can change the language in the app's settings.

How do I manage or cancel Premium?

Premium subscriptions are managed through your Apple ID. Open the Settings app on your iPhone, tap your name, then Subscriptions, and select By Her Side Faithful Caregiver to change or cancel anytime.

Can I save a copy of my journal?

Yes. With Premium you can export your journal as a PDF and create a backup file from within the app.

Is this app a substitute for medical advice?

No. The app offers encouragement and general caregiving information for support purposes only. Always consult a qualified healthcare professional for medical decisions.